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Customer Service


CIBU CUSTOMER SERVICE

For Cibu customer service inquiries please email: GuestServices@cibuinternational.com or call 1 (703) 269-5155 Monday to Friday, 9AM to 5PM EST.

ORDER PROCESSING
Most Cibu orders are processed within 72 hours of receipt. Processing time refers to the time it takes to authorize and process payment of your Cibu order. Processing time is not the same as shipping time. Processing time does not include weekends or holidays. Orders placed on Friday after 7AM EST, Saturday and Sunday will be processed the following Monday.

SALES TAX
Cibu is required by law to collect sales tax on orders shipped to Virginia, Maryland, Washington D.C., Pennsylvania, North Carolina and Florida.

BACKORDERS & OUT OF STOCK
If you happen to order a Cibu product that is currently out of stock, Cibu will alert you via email of the in-stock date.

U.S, SHIPPING & HANDLING
Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving. Shipping charges are based on order totals. Standard shipping takes approximately 5 - 7 business days. Cibu does not deliver to PO Boxes. APO/FPO addresses will be shipped via USPS standard mail.

SHIPPING CHARGES
Standard Shipping
$0 - $24.99: $5.95
$25 - $49.99: $7.95
$50 - $74.99: $9.95
$75 or more: FREE

All APO orders: $14.95

ADDITIONAL STATE SHIPPING CHARGES
Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands add $15. We cannot guarantee timely shipping to these locations.
INTERNATIONAL ORDERS
Cibu International ships directly to the following countries: Australia, UK, Canada, New Zealand, Italy, Puerto Rico, Germany, Switzerland, Spain, Turkey, Scotland and the Netherlands

IDENTITY & CREDIT CARD VERIFICATION
Cibu International reserves the right to request identity verification via fax. If we do not receive verification of identity via fax within 3 days of our request, the order will be cancelled.

DELIVERY TIME
Orders are usually packed within 2-4 business days. International orders are shipped FedEx International Express and are usually delivered within 10 business days from the order's ship date.

DUTIES & TAXES
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.

AEROSOL PRODUCTS
Cibu International is not permitted to ship aerosol products (Cibu Pho Finish Workable Finishing Spray; Cibu Shang High Mousse; Cibu Shang High Root Booster) outside of the continental United States.

INTERNATIONAL
SHIPPING RATES
Canada
FedEx International Express
$0 - $100 order total: $35.00
$100.01 and up: $55.00

Australia, UK, Canada, New Zealand, Italy, Puerto Rico, Germany, Switzerland, Spain and the Netherlands
FedEx International Express
$0 - $100 order total: $45.00
$100.01 and up: $65.00

If your country is not listed above contact guestservices@cibuinternational.com for international shipping options.

ABOUT INTERNATIONAL SHIPPING
To ship to the countries listed above, place your order using Cibu International checkout. Cibu International will then ship your order to you using FedEx International Economy. Please note that you will be responsible for paying the customs and import duties at the time of delivery. Cibu International cannot determine these fees during the checkout process. For more information, please contact your local customs office.

PAYMENT METHODS
Cibu accepts the following credit cards: Visa and Mastercard as well as PayPal. - For security reasons billing name and address must match that of the credit card used for payment. - All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

RETURNS & EXCHANGES
Cibu takes your satisfaction very seriously. Cibuinternational.com can only accept returns on items purchased through the website with a receipt and order number. To return or exchange your purchase or for any other order discrepancies, please email us at GuestServices@cibuinternational.com within 14 days of receipt of your purchase. We are unable to refund the shipping charges and we cannot accept any used products after that period.

OUR PLEDGE
Cibu does not test our products or ingredients on animals