CIBU CUSTOMER SERVICE
For Cibu customer service inquiries please email: GuestServices@cibuinternational.com or call 1 (703) 269-5155 Monday to Friday, 9AM to 5PM EST.
ORDER PROCESSINGMost Cibu orders are processed within 72 hours of receipt. Processing time refers to the time it takes to authorize and process payment of your Cibu order. Processing time is not the same as shipping time. Processing time does not include weekends or holidays. Orders placed on Friday after 7AM EST, Saturday and Sunday will be processed the following Monday.
SALES TAXCibu is required by law to collect sales tax on orders shipped to Virginia, Maryland, Washington D.C., Pennsylvania, North Carolina and Florida.
BACKORDERS & OUT OF STOCKIf you happen to order a Cibu product that is currently out of stock, Cibu will alert you via email of the in-stock date.
U.S, SHIPPING & HANDLINGBusiness Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving. Shipping charges are based on order totals. Standard shipping takes approximately 5 - 7 business days. Cibu does not deliver to PO Boxes. APO/FPO addresses will be shipped via USPS standard mail.
SHIPPING CHARGESStandard Shipping
$0 - $24.99: $5.95
$25 - $49.99: $7.95
$50 - $74.99: $9.95
$75 or more: FREE
All APO orders: $14.95
ADDITIONAL STATE SHIPPING CHARGESResidents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands add $15. We cannot guarantee timely shipping to these locations.
INTERNATIONAL ORDERSCibu International ships directly to the following countries: Australia, UK, Canada, New Zealand, Italy, Puerto Rico, Germany, Switzerland, Spain, Turkey, Scotland and the Netherlands
IDENTITY & CREDIT CARD VERIFICATIONCibu International reserves the right to request identity verification via fax. If we do not receive verification of identity via fax within 3 days of our request, the order will be cancelled.
DELIVERY TIMEOrders are usually packed within 2-4 business days. International orders are shipped FedEx International Express and are usually delivered within 10 business days from the order's ship date.
DUTIES & TAXESAll items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
AEROSOL PRODUCTSCibu International is not permitted to ship aerosol products (Cibu Pho Finish Workable Finishing Spray; Cibu Shang High Mousse; Cibu Shang High Root Booster) outside of the continental United States.
FedEx International Express
$0 - $100 order total: $35.00
$100.01 and up: $55.00
Australia, UK, Canada, New Zealand, Italy, Puerto Rico, Germany, Switzerland, Spain and the Netherlands
If your country is not listed above contact email@example.com for international shipping options.
ABOUT INTERNATIONAL SHIPPINGTo ship to the countries listed above, place your order using Cibu International checkout. Cibu International will then ship your order to you using FedEx International Economy. Please note that you will be responsible for paying the customs and import duties at the time of delivery. Cibu International cannot determine these fees during the checkout process. For more information, please contact your local customs office.
PAYMENT METHODSCibu accepts the following credit cards: Visa and Mastercard as well as PayPal. - For security reasons billing name and address must match that of the credit card used for payment. - All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.
RETURNS & EXCHANGESCibu takes your satisfaction very seriously. Cibuinternational.com can only accept returns on items purchased through the website with a receipt and order number. To return or exchange your purchase or for any other order discrepancies, please email us at GuestServices@cibuinternational.com within 14 days of receipt of your purchase. We are unable to refund the shipping charges and we cannot accept any used products after that period.
OUR PLEDGECibu does not test our products or ingredients on animals